Background Jobs

Updated
  • Updated on Aug 31, 2026
  • Published on Mar 3, 2025
  • 2 minute(s) read
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Overview

Every Encodify configuration has crucial tasks that need to run in the background to ensure any number of jobs get done to keep the application running smoothly and to allow users to continue to enjoy an engaging experience, without it grinding to a halt every time it needs to do something extra. The Background Jobs Queue provides greater visibility over the progress and completion of these processes, with the possibility to navigate to the result of the job execution.

Understanding the Background Jobs Panel

Currently, we automatically generate a background job message to the initiating user for the following:

A system-generated background job will be automatically generated when the import template specifies a User to Notify. This is supported for any direct imports, scheduler jobs or scheduler actions.

An image highlighting the background job queue for an individual user

The table below provides a quick overview of the Background Jobs Panel:

Action

Visual Guide

  1. Switch between displaying User Generated or System Generated background job Notifications.

  1. The following filters can be applied:

    • All (default)

    • Created

    • In Progress

    • Failed

    • Completed

    • Expired

    • Stopped

  1. Navigate between the previous and next 15 background job

  1. A background job message can only be deleted with the status: Completed, Failed, Expired or Stopped. Clicking the Delete Job button prompts the user for confirmation before removing it from the panel. System-generated background jobs can only be deleted by System / Site Administrator users.

Note: A stopped background job cannot be restarted.

  1. Certain background jobs can be stopped using the Stop Process button within the background job message. This option is available for the following job types while they are running: Module Export, Report Export, Run Converters, Generate Missing Previews, and Clean Media Holders. Clicking Stop Process prompts the user to confirm before cancelling the ongoing job.

Note: A stopped background job cannot be restarted.

  1. Certain background jobs will display a Download button within the background jobs message. This option is available for the following job types once processing is completed: Bulk Download, Merge PDF, Video Editing, Module Export, and Report Export.

  1. Downloaded files are retained for 24 hours before being deleted. After this period, the corresponding background job entry will be updated with the status Expired.

  1. Certain background jobs include an Open Module button within the background job message. This option is available for Item Imports and Bulk Item Change, and navigates the user to a filtered search result based on the BatchID. For Creative Automation Studio, the message will instead offer options to Open Item or Open Creative Automation Studio, directing the user either to the specific item or to the relevant wizard step.


Known limitation: It is important to note that refreshing the page (by pressing F5) will cause the unread alarm badge to disappear, even if the user has not opened or interacted with the Background Jobs panel. This behaviour may lead to confusion as users might believe they have no unread notifications when, in fact, they do.

Conclusion

The Background Jobs panel is a vital component of the Encodify application, providing users with real-time updates on the status of various background tasks. By understanding how to navigate and utilise this panel effectively, users can ensure they remain informed about the progress of their jobs and can take necessary actions when required. Always remember to check the panel regularly and be aware of the impact of refreshing the page on your notifications.

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