Microsoft Teams Connected Service

Overview

Important: Before enabling Microsoft Teams, an Encodify administrator must first ensure that its enabled within your infrastructure.

To configure a Notification Rule using the Microsoft Teams channel, three key steps must be completed:

1. Microsoft Teams App in Microsoft Developer Portal – Create and configure the app, which acts as the bridge between your system and Microsoft Teams.

2. Microsoft Teams Connected Service – Set up the connected service to allow secure communication between your system and the Teams app. This step is covered in detail in this article.

3. Notification Rule Configuration – Configure the rule for the relevant trigger, specifying recipients, channels, and message content so notifications are sent automatically when the event occurs.

How to configure the Microsoft Teams Connected Service

To configure a Microsoft Teams Connected Service, follow these steps:

1. Navigate to Site Configuration → Connections → Connected Services

2. Click Add Service next to Microsoft Teams from the list of available service types.

3. Account Configuration

   1. Enter an Account Name for the Connected Service

   2. Input the Client ID, Client Secret, Manifest ID, and Tenant ID from the previously configured Microsoft Teams App.

   3. Click Save to save the connected service configuration.

4. Click Save to finalise the Microsoft Teams connected service configuration.