Notification Types & Triggers
This article explains how and when in-app notifications are triggered for both item comments and proofing comments, and how they are delivered across various channels such as Email, Application, Slack, and MS Teams.
Note: While the examples in this article refer to proofing comments, the same notification logic applies to item comments unless explicitly stated otherwise.
Notification Type | Triggered When... | Sent To | Channels |
|---|---|---|---|
Add New Proofing Comment | A new comment is added | Contact specified via user field or code | Email, Application, Slack, MS Teams |
Update Proofing Comment | An existing comment is edited | Contact specified via user field or code | Email, Application, Slack, MS Teams |
Mention | A user is mentioned in a comment or reply | The mentioned user | Email, Application, Slack, MS Teams |
Reply to Comment | A reply is added to a comment | Author of the original comment | Email, Application, Slack, MS Teams |
Reaction to Comment | A user reacts to a comment | Author of the original comment | Email, Application, Slack, MS Teams |
Change Proof Comment Status: Resolved | A comment is marked as resolved | Author of the original comment | Email, Application, Slack, MS Teams |
Change Proof Comment Status: Unresolved | A comment is marked as unresolved | Author of the original comment | Email, Application, Slack, MS Teams |
💡 Note: The "Application" channel does not require configuration. Notifications will appear automatically in the in-app panel.
Example Workflow: How Notifications Are Triggered
The example below outlines a series of interactions during a proofing session and shows which notifications are triggered, who receives them, and how.
Action | Notification Type | Sent To | Channels |
|---|---|---|---|
David adds a new proofing comment (Comment 1) | Add New Proofing Comment | Assigned contact | Email, Application, Slack, MS Teams |
David edits Comment 1 | Update Proofing Comment | Assigned contact | Email, Application, Slack, MS Teams |
David adds a second comment (Comment 2), mentioning Mykola | Add New Proofing Comment | Assigned contact | Email, Application, Slack, MS Teams |
Mention | Mentioned user Mykola | Email, Application, Slack, MS Teams | |
David edits Comment 2, still mentioning Mykola and now also Anna | Update Proofing Comment | Assigned contact | Email, Application, Slack, MS Teams |
Mention | Mentioned user Mykola | Email, Application, Slack, MS Teams | |
Mention | Mentioned user Anna | Email, Application, Slack, MS Teams | |
Anna replies to Comment 2 | Reply to Comment | The original comment author David | Email, Application, Slack, MS Teams |
Anna edits her reply | Update Proofing Comment | Assigned contact | Email, Application, Slack, MS Teams |
Mykola replies to Comment 2, mentioning David and Anna | Reply to Comment | The original comment author David | Email, Application, Slack, MS Teams |
Mention | Mentioned user David | Email, Application, Slack, MS Teams | |
Mention | Mentioned user Anna | Email, Application, Slack, MS Teams | |
David replies to Comment 2, mentioning Mykola and Anna | Mention | Mentioned user Mykola | Email, Application, Slack, MS Teams |
Mention | Mentioned user Anna | Email, Application, Slack, MS Teams | |
Mykola reacts to David’s reply | Reaction to Comment | The original comment author David | Email, Application, Slack, MS Teams |
Anna marks Comment 1 as Resolved | Change Proof Comment Status: Resolved | The original comment author David | Email, Application, Slack, MS Teams |
Anna marks Comment 1 as Unresolved | Change Proof Comment Status: Unresolved | The original comment author David | Email, Application, Slack, MS Teams |
Summary
Notifications are triggered for new comments, edits, mentions, replies, reactions, and status changes.
Mentions and reactions always notify the relevant users, even if they’re not the author.
Authors will not receive a notification for replying to their own comment.
All configured channels are supported: Email, Application, Slack, and MS Teams