--- title: "Item Comments" slug: "item-info-comments" updated: 2025-07-11T08:10:22Z published: 2025-07-28T06:00:01Z canonical: "documentation.encodify.com/item-info-comments" --- > ## Documentation Index > Fetch the complete documentation index at: https://documentation.encodify.com/llms.txt > Use this file to discover all available pages before exploring further. # Item Comments ## Understanding the Item Comments Panel --- The **Comments** tab is displayed alongside the item, supporting ongoing conversation and feedback independent of the [**Online Proofing**](/v1/docs/proofing) interface. It offers a consolidated view of all comments and replies associated with the specific item, making it easy to track discussions in context. For better usability, the **sidebar can be resized**: - Hover over the sidebar edge and drag to resize (up to **40%** of screen width). - Your size preference is stored in your **browser's local storage** and retained after page reloads. ![Job information section displaying job number, name, and status management details.](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Item Comments.png) The table below provides an overview of some of the features of the Comments tab. | **Action** | **Visual Guide** | | --- | --- | | 1. Collapse the side panel | ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-03-24 at 13.45.46.png) | | 1. Adjust Comment Sort Order. Options include date added, access right colour and author | ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-17 at 16.22.08.png) | | 1. The following filters can be applied: - **Comment Mark** – Show or hide resolved and unresolved comments. - **Author** – Filter comments by the author. - **Access Right Colour** – Show or hide comments based on the assigned note colour. | ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-17 at 16.22.26.png) | ## Adding a Comment --- To add a comment following the below steps: 1. Type your comment in the box, applying formatting as needed (*supports bold, italics, underline, strikethrough, code, quotes, numbered lists, bullet points, and emojis*). 2. Choose the appropriate note access right colour to control visibility based on your business requirements. 3. Click on Post to save you annotation and comment ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-17 at 15.59.37.png) ## Editing Comments --- To edit an existing comment, click the ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-03 at 21.17.07.png) icon. If the **Edit Another User’s Comment** property (see [Configuring Online Proofing](/v1/docs/proofing-configuration)) is enabled, you can edit comments where you or other users are the author. However, if this property is disabled, you will only be able to edit comments that you have authored. ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-17 at 16.14.11.png) ## Removing Comments --- To delete a comment, navigate to the action menu and select ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-03 at 21.22.23.png) option. Some comment actions may trigger notifications (see [Automation Rules](/v1/docs/automation-rules)), so the comment will remain visible in the comments panel, but its content and change log will no longer be accessible. Deleting a comment does not remove associated replies. ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-17 at 16.01.30.png) ## Replying to Comments --- When **Replies To Comments**property (see [Configuring Online Proofing](/v1/docs/proofing-configuration)) is enabled, you can reply to an original comment using the ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-04 at 10.07.59.png)icon. The author of the original comment will automatically receive an in-app notification with a direct link to the associated item—unless the reply is made by the same user. Additional notification methods (see [Automation Rules](/v1/docs/automation-rules)) can be configured. ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-17 at 16.03.45.png) ## Workflow Comments --- An item comment will be automatically created if the workflow transition includes either a **status comment** or a **status comment with a reason for rejection**. During the transition, you can adjust the **note access right colour** to control the visibility of the comment. ![Workflow status change from Internal Review to Internal Comments with job details displayed.](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Workflow_Comments.png) ## Marking a Comment as Resolved --- If the **Mark Comment as Resolved for Item Comments** property (see [Configuring Online Proofing](/v1/docs/proofing-configuration)) is enabled, you can easily mark a comment as resolved or unresolved by clicking the circle icon within the comment. This action can automatically trigger notifications (see [*Automation Rules*](/v1/docs/automation-rules)). ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-17 at 16.02.11.png) ## Adding a Comment Attachment --- When **Enable Attachments** (see [Configuring Online Proofing](/v1/docs/proofing-configuration)) is checked as enabled, you will have the option to supply support or clarifying documentation to provide additional context and add substantiation to the comment. There are three available options: 1. **Add attachment from your computer** – Allows you to upload a file from your desktop. 2. **Add attachment from Encodify DAM** – Enables you to reference a file already uploaded to another module. 3. **Insert a Link** – Allows you to reference an external website. > [!WARNING] > **Note:**User must have edit access to note access right colour to be able to add or delete an attachment. ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-17 at 16.09.54.png) If the attachment uploaded is from your computer or from the Encodify DAM you will also be able to open a preview by clicking the filename or they be downloaded to local machine from the action menu. ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-17 at 16.10.31.png) **Known limitations:** - Comments and attachments get removed from DB once item is deleted - The specified "Attachments Module" and "Attachments Media Holder" settings are not copied when exporting and importing a module - When there are more than 4 attachments all subsequent uploaded files will be accessible by clicking view more ## Using @mentions --- Typing **@** within a comment allows you to directly mention users, making it easy to draw their attention to specific points. You can also click the ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-04 at 07.59.38.png)icon from the comment formatting toolbar. Mentioned users will automatically receive an in-app notification with a direct link to the associated item. Additional notification methods (see [Automation Rules](/v1/docs/automation-rules)) can be configured. ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/Screenshot 2025-04-17 at 15.59.37.png) **Known limitations:** - After typing **@** you will only be able to select users associated with the same user group and parent user group. ## Comment Reactions --- Reactions are a fun and helpful way to reply to a comment by adding a single emoji character instead of sending a new comment. After adding a reaction to a comment the original author will receive an in-app notification. Additional notification methods (see [Automation Rules](/v1/docs/automation-rules)) can be configured. ![](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/comment-reactions.png)