---
title: "Error handling"
slug: "error-handling"
updated: 2025-02-13T10:02:11Z
published: 2025-02-13T10:02:11Z
canonical: "documentation.encodify.com/error-handling"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.encodify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error handling

| Use case | Error message |
| --- | --- |
| User with email that does not match allowed email domains is trying to log in via IdP | You are not allowed to log in because your email does not correspond to one of the allowed domains: . Please contact your system administrator. |
| Using external API with authentication method user isn't allowed to use. E.g. API user is assigned to OAuth2 IdP but tries to reach API via Basic Auth | HTTP Status 401 - Auth method not allowed |
| Existing user who is not linked to IdP yet tries to log in via this IdP | You are not allowed to log in with this authentication method, please contact your system administrator |
| Inactivated user previously assigned to an IdP tries to log in via this IdP | **User to be reactivated** |
| User with the expired account who was previously assigned to an IdP tries to log in via this IdP | Your account has expired, please contact your system administrator. User not found: |
| Linking existing user to an IdP when his email doesn't match IdP domains | User with email doesn't match email domains of IdP |
| Deleting an IdP that has users assigned | Identity provider cannot be deleted because it has linked users |
| Adding Login URL which is already being used on another site | This Login URL is already in use |