---
title: "Customise Reset Password Email"
slug: "customise-reset-password-email"
updated: 2025-07-11T20:11:53Z
published: 2025-07-11T20:11:53Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.encodify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customise Reset Password Email

## Overview

---

The Reset Password email is a key communication sent to users when they request to reset their password. Encodify allows administrators to customise this email’s content to better align with organisational branding and language preferences.

This guide explains how to locate, customise, and manage Reset Password email templates in Encodify, supporting multiple languages as configured in your system.

## Configuring the Reset Password Email

---

### Accessing the Reset Password Email Template

To begin customising the Reset Password email content:

1. Navigate to **System Configuration** → **Login Settings**.
2. Click **Reset Password Email**.

![e018e34fa1.jpg](https://cdn.document360.io/3a63e0a8-1221-4570-aaa1-d43f9b95a612/Images/Documentation/e018e34fa1.jpg)

### Customising Email Content by Language

> [!WARNING]
> **Important:** The Reset Password Email window displays language tabs based on the active languages set by an Encodify administrator. By default, the **System** language tab is selected.

To create or update a template for a specific language:

- Switch to the desired language tab.
- Update the **Email Subject**.
- Edit the **Email Body**.
- Click **Save** to apply your changes.

> [!WARNING]
> **Note:** The **Email Sender** field is not editable; this uses the sender information configured in Mail Properties.

### Language Selection for Password Reset Emails

The language a user receives their Reset Password email in depends on the following priority:

- The user’s specific language set on any site they can access.
- The default language of any accessible site, if no specific language is set.
- The system default language, if the user is a system administrator, has no accessible sites, or the account is expired.